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Connecting With Audiences: Powerful Communication Strategies That Work
KristaJun 21, 20238 min read

Create Powerful Brand Messaging Strategies that Connect With Audiences

In the information age, businesses are constantly fighting for consumers' attention. The key to success lies in having a trustworthy and recognizable brand and crafting an original and engaging message. While visual branding is essential, combining visual branding and messaging makes your brand memorable in customers' minds.

Many businesses, however, may need help balancing these two components, leading to needing help connecting to the audience, standing out in the market, and gaining customers. By using powerful communication strategies, you can help your brand either regain trust or craft a new message to your consumers, and you will be able to grow and take your business to your projections.


Effective Messaging Strategies Should Build on Your Existing Identity

While a well-designed logo can catch a potential customer's eye, brand messaging cements your business’s image. The brand message is the heart of your brand communication. It's not just about what you say but how you say it and how it resonates with your target audience.

Yet, many businesses overlook this crucial aspect of their brand identity. They need to understand that to connect with their customers effectively; their brand message must be strategic and consistent. The messaging should consider the preferences, needs, and expectations of the specific audience to whom they are speaking.

Is your message helping your brand connect to your consumers? The communication aspect of a brand is frequently underestimated, yet it has some of the most significant importance. It entails the content and delivery of your message and the crucial connection established with your customers. A well-crafted message serves as a bridge that connects your brand's purpose, offerings, and identity with the aspirations, needs, and desires of your customers.


StoryBrand 7-part Messaging Framework

All your messages must be strategic and consistent. Developing an effective and consistent message across your marketing efforts is crucial for reaching and engaging your target audience. Ensuring your messages align with your overall marketing strategy and resonate with your audience can enhance brand awareness, build trust, and drive desired actions. 

One powerful method of crafting a brand message that connects with your audience is Donald Miller's StoryBrand 7-Part Messaging Framework. This approach positions your customer as the hero of a story and your business as their guide. Here's a framework breakdown:


1. A Character (Your Customer)

Connect to your audience and their desires to create a message that is both relevant and relates to their needs. To craft the right message, you must know who your audience is. By defining what your customers truly desire, you create an opportunity to engage them in a focused and compelling narrative. It goes beyond surface-level demographics and delves into the core aspects of their needs, struggles, and the underlying philosophical injustice that arises from the problem they face.


2. Has a Problem (They Need to Solve)

Once you know your customer, you can identify their external needs, internal struggles, and the philosophical injustice caused by their problem. Connecting with your customer is crucial in effectively connecting with your target audience. When you thoroughly know your buyer persona, you can gain insights into their external needs.

These are the tangible, visible challenges they encounter daily or within their contexts. With your product already in motion and proven in its state, you can build around it. Your customers will always have a need, but understanding their internal struggles allows you to empathize with their pain points and tailor you're messaging and offerings to resonate on a deeper level.

Acknowledging and addressing their internal struggles can create a stronger emotional connection and demonstrate that you genuinely understand and care about their well-being. Exploring the philosophical injustice caused by their problem refers to the underlying unfairness or imbalance in the world that your target audience perceives when faced with their challenge. By addressing the root cause of their pain, you can demonstrate your commitment to making a positive impact, not just offering a quick fix.

By combining these three layers of understanding — external needs, internal struggles, and philosophical injustice — you can develop a comprehensive perspective of your buyer persona.


3. Meets a Guide (Your Business)

When a customer meets your business as a guide, it is an opportunity for you to show how your business can help solve their problem. This step in the customer journey is crucial. Involving and highlighting the unique value proposition of your products or services and establishing a powerful connection with the customer.

Your business can present a straightforward solution explaining the features and functionalities that make your offerings unique and compelling and providing relevant examples of how your business has helped other customers overcome similar challenges and address objections and concerns.


4. Who Gives Them a Plan (Your Solutions)

Offer them a simple three-step plan to use your solution. Show them how it works, make it easy for them to say yes. For example,

Step One: Book your consultation.

Step Two: We get to know your business and its marketing needs.

Step Three: We provide a customized strategy for meeting your goals.


5. And Calls Them to Action (To Start the Buying Process)

Encourage your customers to take the next step. When crafting your messaging, paying attention to the importance of a compelling call to action is essential. A call to action serves as the catalyst that motivates your audience to take the next step.

It bridges engagement and action, guiding individuals toward the desired outcome. Whether it's urging them to purchase, subscribe to a newsletter, sign up for a free trial, or participate in a survey, a well-crafted call to action provides clarity and direction.


6. That Results in Success

Creating a compelling business message that showcases the success prospects can achieve by working with your business is essential for capturing their attention and motivating them to act. By highlighting the specific outcomes and benefits they can expect, you can effectively demonstrate the value of your product or service. 

Here are some key points to consider when crafting your messaging for success:

  • Identify the problem: Clearly articulate your prospects' problem or challenge. Show that you understand their pain points and the difficulties they encounter.
    • Example: Struggling to manage your finances effectively? Overwhelmed by complex spreadsheets and disparate systems? We understand the challenges of financial management and are here to help.
  • Paint a vivid picture of success: Describe the desired outcome or solution your prospects can achieve by working with your business. Create a compelling vision of what their life or business will look like once their problem is resolved. Use language that evokes emotions and aspirations, making the benefits tangible and relatable.
    • Example: Imagine having complete control over your finances, effortlessly tracking expenses, optimizing budgets, and making informed decisions that drive your business forward. With our integrated financial management software, you can achieve financial clarity and confidently steer your business toward success.
  • Highlight specific results: Provide concrete examples or statistics that illustrate the success others have achieved by using your product or service.
    • Example: Our client, Jane Doe, increased her revenue by 50% within six months of implementing our sales automation platform. By streamlining her processes and leveraging powerful analytics, she gained deeper insights into customer behavior and effectively targeted her marketing efforts.
  • Focus on unique selling points: Differentiate your business by emphasizing what differentiates you from competitors. Explain how your approach is innovative, efficient, or tailored to their needs, offering a competitive advantage.
    • Example: Unlike traditional consulting firms, we leverage advanced data analytics and AI-driven algorithms to provide highly accurate market insights.
  • Offer proof and guarantees: Instill confidence in your prospects by providing evidence of your track record and expertise.
    • Example: As a recipient of the 'Best Customer Service Award' for three consecutive years, we take pride in delivering exceptional support and ensuring your satisfaction. If you're not completely thrilled with our service within the first 30 days, we'll refund your investment, no questions asked.


7. Avoiding Failure

In your messaging, it's important to display the success prospects can achieve by working with your business and highlighting the potential negative consequences if they choose not to address their problem. By emphasizing the risks or missed opportunities, you can create a sense of urgency and demonstrate the value of your solution. 


Transforming Growth

The client undergoes a remarkable personal growth and development journey during the transformative process. Initially, the client may enter the process feeling overwhelmed, uncertain, and lacking confidence. They may face various challenges, such as struggling with a particular situation, feeling stuck, or experiencing a lack of clarity.


Your Story is Waiting To Be Told, Let's Identify Who Needs To Hear It

Begin your journey of connecting with the right audience through effective messaging. In marketing, messaging holds the power of success as it serves as the conduit for businesses to convey their value proposition, reach their intended customers, and motivate them to take action throughout their business. 

However, crafting the ideal message can pose to be a challenge. It can be even more challenging when you're close to your business and products. A fresh pair of eyes can help bring a new perspective, but matched with your industry expertise and knowledge; it creates a winning combination for your brand and marketing strategy. To position your business toward growth marketing success, you must start by building a strong, recognizable brand. 

Our Certified StoryBrand Guide, Krista Ankenman, knows the powerful communication and messaging frameworks you need to build a recognizable brand. We’ve partnered with several B2B, manufacturing, and agribusiness clients to create messaging and branding that lays the foundation to head toward growth marketing success. Get started with a short introduction call today.

Schedule a Meeting with Krista



Co-founder & VP, Client Services at TANK New Media.