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TANK New Media, a HubSpot Platinum Partner and Inbound Marketing Agency, is looking for our next full-time team member. Our Client Success Managers are responsible for effectively managing client relationships and regularly identifying agency revenue and strategic growth opportunities within their client accounts. A Client Success Manager will contribute to the marketing strategy and oversee the execution and fulfillment of marketing plans for their clients. After getting to know the client’s needs, wants, likes and dislikes, Client Success Managers coordinate all fulfillment needs for completion of project or retainer based client engagements. They are the primary agency contact for all of their clients and provide weekly status updates, detailed monthly reports, and run strategy and planning meetings. Client Success Managers take full ownership for their client accounts and will collaborate with creative, content, advertising, sales and other team members or contractors to ensure overall client success and satisfaction. Client Success Managers ensure that the client’s experience in partnering with our agency is always driving their business forward and delivering on our commitments.
We need Client Success Managers who have excellent communication skills, exude humble confidence and know how to think on their feet. Because the Client Success Managers main task is to speak with clients regularly, we need managers who know how to deal with a variety of problems in a professional manner. Client Success Managers must be team players, working seamlessly with content, design, video, and development teams, to exceed client expectations. Client Success Managers must also be creative and willing to try new strategies that help their team reach their clients’ goals. Having a solid understanding of content strategy, social media, email, advertising, marketing, and branding is required as well as 1-2 years of experience in client facing roles.
Compensation: This position is full-time with benefits, paid vacation and holidays, and professional growth opportunities. You will receive ongoing training in this role. Pay based on experience.
Location: Our Kansas City office conveniently located in Corporate Woods near 435 and Antioch.
Travel: This position requires minimal travel with overnight trips roughly 3-5 times a year.
Driven: We’re roll-up-the-sleeve kind of people that work hard but smart.
Innovative: We’re forward-thinkers, always keeping one eye on the horizon.
Approachable: We’re real people – the agency next door. We value conversation.
Straightforward: We say what we mean and mean what we say – honest & upfront.
TANK New Media offers a competitive wage and benefits package, health, retirement match, paid holidays and vacation time. Join our team of creative and passionate marketing professionals.
TANK New Media is always looking for talented self-starters who thrive in a team environment. If you believe you would be an asset to our team drop us a note!